Mercury Refrigeration and Air Conditioning primary brand logo featuring the penguin mascot and company typography
CALL FOR SERVICE 1300 237 842

Privacy Policy

Last Updated: July 28, 2026

At Mercury Refrigeration and Air Conditioning ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (mercuryrac.com.au), engage our commercial refrigeration and air conditioning services, or contact our team.

1. Information We Collect

We collect personal information that is reasonably necessary for our business operations, customer service, and emergency breakdown support. This may include:

  • Contact Information: Full name, business name, physical service address, email address, and telephone numbers.
  • Service Details: Information regarding your commercial kitchen equipment, coolrooms, air conditioning systems, and site access requirements.
  • Financial & Billing Data: ABN details, invoicing addresses, and payment transaction records (note: credit card details are processed securely through certified payment gateways and are not stored by us).
  • Website Usage Data: IP addresses, browser types, and cookies to help improve your browsing experience on our site.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing scheduled commercial refrigeration maintenance, equipment installations, and 24/7 emergency breakdown repairs.
  • Communicating with you regarding quotes, service updates, invoices, and scheduling.
  • Complying with legal obligations, licensing requirements (RTA and Contractors Licences), and safety standards.
  • Improving our website functionality and marketing efforts across Newcastle, the Hunter Valley, the Central Coast, and Port Stephens.

3. Disclosure of Personal Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may disclose your information only when necessary to:

  • Our licensed technicians, subcontractors, or trusted service partners directly involved in fulfilling your service request.
  • Regulatory authorities, government bodies, or law enforcement agencies as required by Australian law.

4. Security of Your Information

We implement robust physical, electronic, and procedural safeguards to protect your personal information from unauthorised access, modification, or disclosure.

5. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Mercury Refrigeration and Air Conditioning
Address: 32 Chief Street, Belmont North NSW 2280
Phone: 1300 237 842
Email: info@mercuryrac.com.au